Return & Refund Policy

At Brié The Luxe Collection all sales are final. We do not accept returns or exchanges for unwanted items, incorrect phone models, change of mind, or any other reason not related to an item arriving damaged. Please make sure you select the correct phone model before placing your order.

Damaged Items

If your item arrives damaged, please contact us within 3 days of delivery. To report a damaged item, please email brieluxecoll@gmail.com and include:

• Your order number

• A photo of the damaged item

• Any additional photos that clearly show the damage

Please do not use or install the damaged item before contacting us. Once we receive your information, we will review the issue and contact you regarding the next steps.

Refunds 

No refunds are offered.

If an item is confirmed to have arrived damaged, Brié The Luxe Collection will determine the appropriate resolution.

Lost or Stolen Packages

Brié The Luxe Collection is not responsible for packages that are lost or stolen after they have been shipped. Once tracking confirms that an order has been delivered to the shipping address provided at checkout, Brié The Luxe Collection is not responsible for the package. If your tracking information shows that your package was delivered but you cannot locate it, please contact the shipping carrier directly to file a claim or locate the package.

Preorder Items

Preorder purchases are also final sale and are subject to this policy. By placing an order, you acknowledge and agree to the terms of this Return & Refund Policy.